Terms of Service

1. Introduction
Welcome to the SkinMD Michigan’s website. By accessing and using our website or engaging with our communication channels (such as SMS, chat widgets, or email), you agree to the following Terms of Service ("TOS"). These terms govern your use of our digital communication tools and website. Please note that these TOS are distinct from any legal documents, such as intake forms, consent forms, or medical records you may complete as part of your care at SkinMD Michigan

2. Scope of Services
The services offered through our website are designed to provide general information and enable communication between you and our clinic. These tools (such as SMS, chat widgets, and email) are to facilitate non-urgent inquiries and general questions. These services are not intended for clinical consultation, medical emergencies, or sharing sensitive health information.

3. Use of Communication Tools
By interacting with our communication channels (such as SMS, chat widgets, or email), you acknowledge that these tools are intended for non-urgent, general inquiries only. These channels are not intended for sharing sensitive personal health information (PHI). If you have medical concerns or require assistance related to your healthcare, please contact us directly by phone or visit our office.

4. No Medical Advice Provided
Information provided through this website and any other resources does not constitute medical advice. The content is for informational purposes only and should not be considered a replacement for consultations with qualified healthcare professionals. Always seek advice from your healthcare provider for any medical condition or health-related questions.

5. Separation from Clinical Documents
These TOS apply only to your use of this website and its associated communication channels. They are completely separate from any medical forms, intake documents, or consent agreements you may complete as part of your treatment at our clinic. The clinic’s legal and healthcare documents remain separate and unaffected by your use of the website.

6. SMS Messaging
SkinMD Michigan offers SMS-based messaging services to keep patients in contact with our team for immediate support and updates. Patients may expect to receive automated messages such as appointment reminders, campaign reports, service updates, and operational alerts regarding their marketing activities through Lucidreach.

You can cancel the SMS service at any time by texting "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to skinmdmichigan@gmail.com.

Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our Privacy Policy.

7. User Responsibilities
By using our website and communication tools, you agree to provide accurate information and interact with these services respectfully. You are responsible for ensuring your communications comply with applicable laws and regulations, and you must not misuse the website for unlawful purposes. Inappropriate use of the website, including abusive or illegal behavior, may result in termination of your access to our services.

8. Limitation of Liability
SkinMD Michigan is not responsible for any delays, technical issues, or miscommunications that may arise from your use of this website or communication tools. The information and services provided through the website are offered on an “as-is” basis. We do not guarantee the accuracy, completeness, or timeliness of the information provided. For urgent or health-related matters, please contact us by phone or in person.

9. Governing Law
These Terms of Service are governed by the laws of the State of Michigan, and any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts in Wayne County, Michigan.

10. Updates to the TOS
We reserve the right to update or modify these TOS at any time. Changes will be posted on this page, and your continued use of the website after such changes have been made constitutes acceptance of the updated TOS. We recommend you check this page periodically for any updates.

Privacy Policy 

1. Introduction
At SkinMD Michigan, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, communication channels (SMS, chat widgets, email), or services. This policy applies only to information collected through our digital platforms and communication tools, and it does not cover medical records or other healthcare-related documentation governed by separate privacy policies in compliance with HIPAA.

2. Information We Collect
When you interact with our website or communication tools, we may collect the following types of information:

• Personal Identifiable Information (PII): Name, email address, phone number, etc., voluntarily provided by you when using our communication channels or submitting inquiries.
• Non-Identifiable Information: Technical data such as IP addresses, browser type, and usage patterns, which help us improve the website and user experience.

We do not collect or store sensitive medical information (Protected Health Information - PHI) through the website unless specifically consented to by the patient and processed in compliance with HIPAA.

3. Use of Collected Information
The information we collect is used solely for:

• Responding to your inquiries.
• Improving our services and website functionality.
• Communicating through SMS, chat widgets, or email for non-urgent, general inquiries.

We do not use your information to make medical decisions or provide healthcare services through these communication tools.

4. No Mobile Information Sharing for Marketing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Messaging and Data Protection
If you opt-in to receive SMS messaging, you may receive automated messages such as service updates, general inquiries, or operational alerts. You can opt-out at any time by texting "STOP" to the shortcode provided. Your data, including opt-in consent, will not be shared with third parties for any reason other than customer support and service-related activities.

6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience. Cookies help us analyze traffic and usage patterns, but they do not store personal health or sensitive information. By using our website, you consent to the use of cookies, which you can manage via your browser settings.

7. Third-Party Service Providers
We may employ third-party companies and individuals to facilitate our services, such as website hosting, customer support, or data analysis. These providers may have access to your information only to perform tasks on our behalf and are contractually obligated not to disclose or use it for other purposes.

8. Data Retention and Security
We retain your personal information for as long as necessary to provide our services or as required by law. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child has provided us with personal information, we will delete such information as soon as possible.

10. Opting Out and Managing Preferences
You have the right to opt out of SMS messaging and any other communication channels. To stop receiving text messages, simply text "STOP" to the shortcode provided. To rejoin, follow the initial signup process. You may also contact us to modify or delete any personal information we have collected.

11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and your continued use of the website and services after such updates constitutes your acceptance of the changes.

12. Contact Information
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at skinmdmichigan@gmail.com